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General Terms & Conditions

Customer Information

1. Not responsible for any damages of frames or lenses provided by customers.

2. Not responsible for prescription provided by customers.

3. Deposit will be forfeited if the goods are not taken up within 3 months.

4. Customer must present an original deposit receipt upon collection of goods.

5. Specific optometric services are subject to respective contracts’ terms and conditions.


Guarantee for Frame, Lens & Sunglasses

1. Free repair within 120 days for defective frames. (Damages due to accidents and mishandling are excluded.)

2. Free replacement of optical lens within 60 days if modification prescription is required.


Guarantee for Contact Lens

1. Free replacement within 60 days for conventional contact lens if modification in prescription is required.

2. Free exchange within 60 days for disposable contact lens if modification in prescription is required. 

(Goods packaging must be intact for exchange.)


Postal Services and Customs Duties

At the request of customers, the Company can arrange for postal or couriers service on their behalf. However, we will not be liable for any loss caused by delay or missing in delivery. Also, any customs duties levied by respective country are the customer’s responsibility. We are not liable to pay any customs duties/ levies.



Maintenance Tips for Special Frame

Made of Horn, Bamboo, Wood or Animal Skin

1. All these material are natural, which is not suitable to be cleaned with any kind of chemical solutions. Simply wipe the frames with water and a soft cloth after use. 

2. For horn frames, exposure to dry environment would cause the keratin to split easily and cracks at the horn surface. The frames should be treated with the specific care cream from time to time for best maintenance. (Please consult our Sales Personnel.)




Please retain Sale Memo for guarantee services.

Goods exchange or replacement is allowed within the guarantee period upon delivery date.

Eye’s Mate Optical Co. reserves the final rights of decision and interpretation.


All terms are subject to Chinese version.


Customer Hotline: (852) 27618191

Email : cs@eyesmate.com.hk